What is ORAC?

ORAC (On-line Request And Confirmation)is an innovative piece of software that facilitates improved management of Non-Medical Help (one to one support) for student support staff, students and support workers.

Better for Student Support Staff

In addition to providing you with a secure and easily accessible online system, ORAC provides many automated work flow functions.

  • Matching of support
  • Monitoring of hours used
  • Feedback from students and workers

These innovative functions have been proven to save significant amounts of administration, saving you both time and money.


The system can provide you with detailed statistical analysis of support as it is being used in real time, producing reports and relevant information to assist you in managing your service.


Better for Students

ORAC has been designed with students primarily in mind. It is accessible, easy to use and available via PC, laptop, mobile or tablet. An easy to use interface allows students to readily see what support has been used, what requires approval and how to communicate with their workers and administrative staff.

Accessibility and security are at the core of all ORAC functionality. Individual student's data is stored securely and the system is implemented with web standards in mind.

Better for Support Workers

ORAC enables Support Workers to efficiently and effectively manage the sessions they do with students, facilitating advanced bookings and allowing electronic digital signatures of sessions for payment. The simple interface helps to ensure workers enter correct pay claims and the menu option system guides workers through the information that is required for each claim.



Choosing a new information management system can be a daunting process and we understand that you need to be sure that you are getting a product that is right for your institution. We are so sure that once you experience the advantages of ORAC for yourself you will never want to be without this system, we offer a free trial period of 1 full academic term. Why not see for yourself how effective our system is at enhancing student engagement, increasing student retention and improving learning outcomes for your students by booking your free trial today?

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We believe ORAC is your solution

  • ORAC has been developed by our specialist team at MTS Sulby who have over 13 years' experience in working with disabled students within further and higher education. We have first-hand knowledge of the challenges in coordinating one to one support.
  • ORAC has been approved and certified for use by the Student Loans Company (SLC)
  • ORAC is a bespoke software solution built from the ground up with security in mind. We only use proven secure technologies and infrastructure providers and our services are compliant with EU data protection law.
  • ORAC is a bespoke software solution built from the ground up with security in mind and utilising open source software. We only use proven secure technologies and infrastructure providers and our services are compliant with EU data protection law.
  • ORAC will provide detailed statistical analysis of support and real time data reporting.
  • The automated work flow functions will reduce the amount of administrative time student support staff need to spend managing support.

The key to ORAC

The key to ORAC is our ability to customise the software to your institution. We are able to 'white-label' the product; meaning that its outward appearance to your staff, students and support workers is that of your corporate identity. By using your logos and colour schemes, students will be familiar with the system and find it easy to use. Our modular options will enable you to choose the functions that you need and our team can work with you to identify the right solutions for your circumstances.

For resellers and larger institutions, we offer an API based ORAC solution which can integrate with your campus wide software product to ensure student master records are held in one centralised location.

If you would like more information or a free 1-1 demonstration of ORAC, please contact us on the form at the bottom of the page.

Book a Demonstration

We would love to show you ORAC in person and let you see and feel how this software could improve your management of NMH Support.

If you would like a demonstration of how ORAC can work for your institution or even if you just have a few questions, please fill in your details below and one of our team will be in touch